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Accessibility Policy

Effective Date: March 1, 2025
Business Name: Emotionally Brave
ABN: 60717068870

Location: Brisbane, Queensland, Australia

 
1. Purpose

Emotionally Brave is committed to promoting equitable access and inclusion for all people, regardless of ability, neurodiversity, mobility, sensory differences, age, culture, language or communication needs.

This Accessibility Policy outlines our commitments to make services, environments, digital spaces and communication accessible, respectful and inclusive.

 
2. Our Commitment

We strive to:

2.1 Eliminate barriers that prevent participation in consultations, workshops and digital interactions.

2.2 Ensure services are delivered in ways that respect individual needs such as communication preferences and sensory requirements.

2.3 Provide information that is easy to read and accessible online and offline.

2.4 Make reasonable adjustments where needed, in line with best practice and anti-discrimination legislation.

 
3. Scope

This policy applies to:

  • Online platforms (website, booking pages, digital materials)

  • In-person services (consultations, workshops, events)

  • Printed or emailed course materials

  • Communication channels (email, phone, messaging)

  • Staff and contractors representing Emotionally Brave

 
4. Accessibility Principles

Emotionally Brave adheres to these core principles:

4.1 Respect and Dignity
People with disability or differing needs are treated with respect and without judgment.

4.2 Flexibility
Adjustments are made where reasonable and practical to support access (within safety and scope).

4.3 Transparency
Clear information is provided about services, expectations and options for support.

4.4 Continuous Improvement
We review and enhance accessibility regularly.

 
5. Accessible Engagement Practices
 
5.1 Consultations & Workshops

We are committed to:

✔ Providing accessible spaces (physical and online).
✔ Offering multiple communication options (visual, auditory, written).
✔ Allowing support persons or interpreters to attend where needed.
✔ Ensuring training settings are not exclusionary.

Participants are encouraged to communicate access needs in advance.

 
6. Website & Digital Accessibility

We aim to align digital content with the Web Content Accessibility Guidelines (WCAG 2.1 AA), including:

✔ Keyboard navigation support
✔ Alt text on important images
✔ Clear text hierarchy
✔ Sufficient contrast ratios
✔ Simplified content where possible

We recognise accessibility is an ongoing process and commit to continuous improvement.

 
7. Assistive Communication Options

Emotionally Brave supports:

  • Plain language summaries

  • Adjustable text size recommendations

  • Audio or written alternatives to complex information

  • Pre-session support for format preferences

Clients may request materials in accessible formats where reasonable.

 
8. Reasonable Adjustments

Where a person has specific needs related to disability, neurodiversity, chronic health conditions or communication differences, we will:

  • Consult respectfully about their needs

  • Implement reasonable adjustments where safe and practical

  • Record and honour preferences for future engagement

Requests for adjustments may be submitted via email or in advance of sessions.

 
9. Feedback & Complaints

Feedback is welcomed and valued. If you believe accessibility can be improved, please email:

Email: info@emotionallybrave.com.au

We will acknowledge enquiries and respond within 10 business days. If unresolved, you may seek guidance from the Australian Human Rights Commission.

 
10. Training & Awareness

Emotionally Brave team members and facilitators will:

✔ Undertake accessibility awareness training
✔ Apply trauma-informed and inclusive communication
✔ Provide equitable support

We recognise that disability inclusion is a professional responsibility, not an optional add-on.

 
11. Policy Review

This Accessibility Policy will be reviewed at least annually to ensure relevance and alignment with legal standards, accessibility advances and client needs.

 
12. Contact

For accessibility support or enquiries:

Email: info@emotionallybrave.com.au

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