Refund Policy

Effective Date: March 1, 2025
Business Name: Emotionally Brave
ABN: 60717068870
Location: Brisbane, Queensland, Australia

1. Our Commitment

Emotionally Brave is committed to providing high-quality, evidence-based consultations and workshops delivered with professionalism, clarity and integrity.

This policy outlines how cancellations, transfers and refunds are managed across individual, family and organisational services, in accordance with Australian Consumer Law (ACL).

Nothing in this policy limits your rights under the ACL.

2. Your Rights Under Australian Consumer Law

Under the ACL, you are entitled to a remedy if a service:

Is not delivered with due care and skill
Is not fit for its stated purpose
Is not supplied within a reasonable timeframe

If you believe this has occurred, please contact us in writing so we can resolve the matter promptly and respectfully.

SECTION A — INDIVIDUAL, COUPLES & FAMILY CONSULTATIONS

3. Cancellations & Refunds

Because consultation appointments reserve dedicated time, the following applies:

48 hours or more notice: Full refund or reschedule option
Less than 48 hours’ notice: No refund
Non-attendance (No Show): No refund

4. Exceptional Circumstances

In cases of serious illness, hospitalisation or emergency, refund or transfer may be considered at the discretion of Emotionally Brave.

Supporting documentation may be requested.

SECTION B — ORGANISATIONAL CONSULTATIONS

(Workplace consultations, advisory services, leadership sessions, group facilitation, training)

Organisational bookings involve preparation, resource allocation and schedule blocking. The following applies unless otherwise specified in a signed service agreement.

5. Deposits

A non-refundable deposit (typically 30–50%) is required to secure booking dates.
Booking is not confirmed until deposit is received.

6. Cancellation Terms

14 days or more notice: Refund of any amount paid beyond the deposit
7–13 days notice: 50% of total fee payable
Less than 7 days notice: 100% of total fee payable

If the full fee has already been paid, applicable refunds will be issued based on the above structure.

7. Rescheduling (Organisations)

One reschedule request may be accommodated with at least 7 days’ notice, subject to availability.

Repeated postponements may incur additional fees.

8. Force Majeure

If cancellation occurs due to events outside either party’s control (natural disaster, government restrictions, severe illness), reasonable efforts will be made to reschedule. Refunds will be considered if rescheduling is not possible.

SECTION C — WORKSHOPS & GROUP EVENTS

9. Participant Cancellations

59 or more days before event: Full refund (less processing fees if applicable)
44–58 days before event: 50% refund
Less than 44 days before event: No refund

10. Transfers

Registrations may be transferred to another participant or future workshop (once only), provided written notice is received at least 3 days prior.

Transfers are subject to availability.

11. Cancellation by Emotionally Brave

If a workshop is cancelled by Emotionally Brave, participants will receive:

A full refund; or
Option to transfer to a future session.

Emotionally Brave is not responsible for travel or accommodation costs incurred.

SECTION D — DIGITAL PRODUCTS & ONLINE MATERIALS

Due to the nature of digital content:

Refunds are not available once access has been granted or content downloaded.
If access is technically faulty, support will be provided to resolve the issue.

This aligns with ACL guidance regarding digital goods.

12. Refund Requests

All refund requests must be submitted in writing to:

Email: info@emotionallybrave.com.au

Include:

Full name / organisation name
Booking reference
Reason for request
Supporting documentation (if applicable)

Responses will be provided within 3 business days.

13. Processing Time

Approved refunds will be processed within 10 business days to the original payment method unless otherwise agreed.

14. Dispute Resolution

If a matter remains unresolved, you may seek guidance from:

Australian Competition & Consumer Commission (ACCC)
Queensland Office of Fair Trading

Emotionally Brave will engage in good faith to resolve concerns promptly.

15. Policy Updates

This policy may be updated periodically to reflect changes in law or business practice. The most current version will be available on the Emotionally Brave website.